Refund policy

Refund Policy

All sales are final. We do not accept returns or offer refunds for buyer’s remorse, sizing issues, or change of heart.

Damages and Issues Please inspect your order upon reception and contact us immediately at bigsmallworldmusic@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return on damaged, defective, or incorrect items, you must contact us within 30 days of receiving your item. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, along with the receipt or proof of purchase.

If your damage or defect claim is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at bigsmallworldmusic@gmail.com.

Exceptions / Non-Returnable Items Certain types of items cannot be returned under any circumstances, including custom products (such as special orders or personalized items), sale items, and gift cards.

Exchanges Because our items are printed or stocked in limited quantities, we do not offer standard size or style exchanges. If you receive a damaged or incorrect item and a replacement is available, we will work with you to swap it out.

European Union 14-Day Cooling-Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, with proof of purchase.

Refunds (Damaged/Defective Claims Only) We will notify you once we’ve received and inspected your returned item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at bigsmallworldmusic@gmail.com.